• Do I need to connect to Wi-Fi to make calls from TravelVoc?


    Yes. With any Internet connection via WIFI,3G or 4G data.

    Which countries can I use the TravelVoc app?


    You can use anywhere in the world, as long as you are connected to Wi-Fi or have a data roaming plan.

    Who curates and edits TravelVoc directory? Is it complete or accurate?


    TravelVoc’s white listed directory ensures that all telephone numbers listed are verified – what this means is that our team have taken steps to ensure that your call will be put through to the correct customer service operator.

    What telephone numbers are included in the white listed directory where I can make a free call to?

    Major airlines, hotels, credit card companies, embassies, local police stations and hospitals.
    Any other telephone number which is not listed in our white listed directory, are chargeable.
    If there are any emergency or important telephone numbers from specific operators that are missing
    from our directory, please email us at info@travelvoc.com

    I have a local data only SIM card , can I use the TravelVoc app?


    Yes you can as TravelVoc uses both Wi-Fi and Data to make calls.

    Can I receive free incoming calls on TravelVoc app?


    You cannot receive free incoming calls on the free version of the paid. This function is only available
    for the PAID version.

    Can I make suggestions for an emergency contact number that I did not find in TravelVoc’s white listed directory?

    Yes, however, suggestions are assessed on a case-by- case basis, as we may not be able to accommodate all requests.

    Do I incur charges when I make calls from TravelVoc?


    Only if you dial numbers that are not listed in our white-listed directory.

  • User Support Form

    Let us know your questions. Our support team will contact you.

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    Privacy Policy 
    Vanguard Mobile Tech Pte Ltd built the TravelVoc app as a commercial app. This SERVICE is provided by TravelVoc and is intended for use as is. 
     This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. 
     If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as describe  in this Privacy Policy. 
     The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at TravelVoc, unless otherwise defined in this Privacy Policy. 
     Information Collection and Use 
     For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to telephone number, name, phone model, email and internet address. 
    The information that we request is will be retained by us and used as described in this privacy policy.  The app does use third party services that may collect information used to identify you. 
    Log Data 
    We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics. 
    Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’   internal memory. 
     We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. 
     Links to Other Sites 
     This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 
     Children’s Privacy 
     This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. 
     Changes to This Privacy Policy 
     We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. 
     Contact Us 
     If you have any questions or suggestions about our Privacy Policy, do not hesitate to contac  privacy@travelvoc.com .